On Saturday 4th Feb, I went with my sister to the Margate Pet Shop, Paw Prince, to see if my daughter would be able to get around the shop in her wheelchair. We were hoping that the owner had reconsidered her unlawful attitude since my last visit to her shop with the Mayor of Margate and had possibly made some positive changes which would allow wheelchair access in her shop. But, I was shocked by what I found. Not only had she ignored our complaint about the obstructions in the shop, she has now built a five foot high wall of boxes of dried dog food, from the front door almost up to the shelving fixtures in the centre of her shop, leaving just enough space for one thin person to walk through! The wall of boxes completely blocks any access into the "corner" that she said she had allocated for people in wheelchairs and babies in pushchairs to wait for her to serve them.
Even if a wheelchair user was able to "park in the corner and wait for her to serve them", (which was her only contribution to allow wheelchairs users into her shop that she'd offered during my last visit accompanied by the Mayor ), no one would be able to see them because of the height of the wall!
I didn't want another confrontation with her, but before I left the shop I said to her "This is wrong. You think you are above the law"!
By stacking these large and heavy boxes of dried dog food, unsupported and at height where it could easily be accidentally pushed over and hurt or even kill a child or elderly person, she has contravened the Health and Safety rules and the Thanet District Council can now take action against her?
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UPDATE: RE EHRC Eaqualities Mediation Service.
Tuesday, 7 February 2012
Tuesday, 17 January 2012
7) Laura Sandys MP gets reply from Equality and Human Rights Commission on Margate pet shop owner
Our MP, Laura Sandys, has forwarded the response she received from the Equality and Human Rights Commission, after I sent the email informing her of the events that happened during my last visit to the pet shop accompanied by the Mayor of Margate. Laura Sandys replied that she had "read this with great concern" and would forward my correspondence to the E&HRC. I must admit, I wasn't very hopeful that she would get any better response than I did when this all began in August 2010 which first prompted me to contact the Commission.
However Laura Sandys did get a better response than I had. She received a letter from Group Director Corporate Management at the E&HRC, who told our MP that she was also "concerned to hear about the treatment that my daughter had received from the owner of the Margate pet shop, and was further concerned to hear about the subsequent treatment we received in trying to resolve this issue with the assistance of the town Mayor".. The Director provided a detailed explanation of Part 3 of the Equality Act 2010 and in particular pointed out a more detailed account of Section 20 of the Act which states that, the service provider has a duty to make reasonable adjustments for disabled people in relation to the services they provide and to anticipate the needs of potential disabled customers, simply ensuring that some access is available, would not be sufficient to meet their duty to make reasonable adjustments to that enjoyed by the rest of the public and to a standard normally offered to the public at large. The Director also went on to say that "where there is a physical feature or obstructions (such as the parrot food etc). in the aisle, it puts the disabled person at a substantial disadvantage compared with people who are not disabled.
The Director also offered us a mediation service which is independent and free of charge ( this possibility of mediation, had not previously been disclosed to us during my earlier correspondence with E&HRC), Our case would be referred to Mediation Works, a company contracted by the Commission. Of course the service is reliant on the pet shop owner agreeing to enter into mediation and a successful outcome can't be guaranteed.
The E&HRC Director, has also offered to write to the shop owner with the details of the complaint and stating that there has been a breach of the Equality Act and asking the owner to consider mediation to resolve this complaint. She has also provided a phone number which will give us access to a Casework & Litigation Officer, for further advise. I have called the number and left a voice message ... we are waiting for a return call.
However Laura Sandys did get a better response than I had. She received a letter from Group Director Corporate Management at the E&HRC, who told our MP that she was also "concerned to hear about the treatment that my daughter had received from the owner of the Margate pet shop, and was further concerned to hear about the subsequent treatment we received in trying to resolve this issue with the assistance of the town Mayor".. The Director provided a detailed explanation of Part 3 of the Equality Act 2010 and in particular pointed out a more detailed account of Section 20 of the Act which states that, the service provider has a duty to make reasonable adjustments for disabled people in relation to the services they provide and to anticipate the needs of potential disabled customers, simply ensuring that some access is available, would not be sufficient to meet their duty to make reasonable adjustments to that enjoyed by the rest of the public and to a standard normally offered to the public at large. The Director also went on to say that "where there is a physical feature or obstructions (such as the parrot food etc). in the aisle, it puts the disabled person at a substantial disadvantage compared with people who are not disabled.
The Director also offered us a mediation service which is independent and free of charge ( this possibility of mediation, had not previously been disclosed to us during my earlier correspondence with E&HRC), Our case would be referred to Mediation Works, a company contracted by the Commission. Of course the service is reliant on the pet shop owner agreeing to enter into mediation and a successful outcome can't be guaranteed.
The E&HRC Director, has also offered to write to the shop owner with the details of the complaint and stating that there has been a breach of the Equality Act and asking the owner to consider mediation to resolve this complaint. She has also provided a phone number which will give us access to a Casework & Litigation Officer, for further advise. I have called the number and left a voice message ... we are waiting for a return call.
Thursday, 8 December 2011
6) The Mayor of Margate joins us for a visit to the owner of the Paw Prince Pet Shop to find out why she doesn't want wheelchairs in her shop
We met-up with the Mayor of Margate and visited the owner of the Paw Prince Pet Shop to find out why she will not allow wheelchair access around her shop. Prior to this the Mayor had gone to the shop to advise the owner that we would be calling in at 3pm. The Mayor said that the owner was in a better mood this time and so she was hopeful that we could resolve our issues. However, when we arrived at the pet shop there was a man behind the counter who became very angry and began shouting and using aggressive language during our discussions and we were unable to reason with him or the owner. The owner just kept repeating that wheelchair users should "park" in the corner of the shop and that she had other disabled and pushchair customers that do this, and were served from there. (I can't believe that Mothers would leave babys in pushchairs in the front corner of the shop or that wheelchair users do this either, I have been shopping in there for years and have never seen anyone do this!)
The shop layout had been changed a little but wheelchairs still couldn't get to the counter as there there were three, 12"x10" plastic bags of parrot seeds laid end to end along the floor in front of the access to the counter and when we suggested that if the bags were moved to the empty shelf above, there would be access for wheelchair users, the man shouted that if he moved the parrot food, his parrot customers wouldn't know where to find it, I said that the parrot seed should be "parked in the corner", then there would be room for wheelchairs to access the counter, but this suggestion made him even more irate.
I believe the bags of parrot seeds were laid on the floor as a deliberate obstruction to wheelchair users, so the shopkeeper can continue to say "there is no room in her shop for wheelchairs"!
I said they were breaking the law by not allowing wheelchair access, the man then accused me of moving "fixtures and fittings", I replied that I could not have done this without tools, he shouted me down. The Mayor tried to calm him and told him that we had to find a compromise, he became enraged.
The Mayor told him to stop shouting in front of my daughter as it was not a good thing because she'd had a Stroke, but he continued shouting so much that she went and sat outside the shop in her wheelchair.because he'd embarrassed her so much. The Mayor and myself also had to leave the shop too because of his hostility.
I found it was a frightening experience and we were both glad that the Mayor was with us, otherwise who knows what might have happened !
The shop layout had been changed a little but wheelchairs still couldn't get to the counter as there there were three, 12"x10" plastic bags of parrot seeds laid end to end along the floor in front of the access to the counter and when we suggested that if the bags were moved to the empty shelf above, there would be access for wheelchair users, the man shouted that if he moved the parrot food, his parrot customers wouldn't know where to find it, I said that the parrot seed should be "parked in the corner", then there would be room for wheelchairs to access the counter, but this suggestion made him even more irate.
I believe the bags of parrot seeds were laid on the floor as a deliberate obstruction to wheelchair users, so the shopkeeper can continue to say "there is no room in her shop for wheelchairs"!
I said they were breaking the law by not allowing wheelchair access, the man then accused me of moving "fixtures and fittings", I replied that I could not have done this without tools, he shouted me down. The Mayor tried to calm him and told him that we had to find a compromise, he became enraged.
The Mayor told him to stop shouting in front of my daughter as it was not a good thing because she'd had a Stroke, but he continued shouting so much that she went and sat outside the shop in her wheelchair.because he'd embarrassed her so much. The Mayor and myself also had to leave the shop too because of his hostility.
I found it was a frightening experience and we were both glad that the Mayor was with us, otherwise who knows what might have happened !
Monday, 28 November 2011
5) Mayor of Margate gets involved and Paw Prince Reply to Registered Letter of Complaint
I have been in contact with Margate's Mayor Iris Johnston who said that she went to see the owner of the Paw Prince pet shop but the owner was in a bad mood, so the Mayor suggested that my daughter and myself should accompany her on another visit to the petshop to try to resolve the issue of not allowing my daugher's wheelchair in the shop. However, before this meet-up happened, my daugher recieved a reply to the registered letter that I had sent on her behalf to the Paw Prince pet shop, and this is what the owner wrote:
I'm sorry that you felt you were being discriminated against, I do not and would not object to disabled people coming into our shop. We have in fact had our once single entrance converted into a double one to enable easier access for disabled customers, however our shop simply isn't big enough for wheelchairs or pushchairs to manoeuvre around the shop. We do try to keep a wide entrance just inside the doorway for wheelchairs and pushchairs to park, where our staff will then be more than happy to serve customers from.
For health and safety reasons we cannot allow customers to be moving fixtures and fittings and stock around the shop, as they are not only expensive to replace if they get damaged, but could also cause an injury.
I trust this has cleared up any misunderstanding that you may have had.
Regards
For and on behalf of Paw Prince.
I'm sorry that you felt you were being discriminated against, I do not and would not object to disabled people coming into our shop. We have in fact had our once single entrance converted into a double one to enable easier access for disabled customers, however our shop simply isn't big enough for wheelchairs or pushchairs to manoeuvre around the shop. We do try to keep a wide entrance just inside the doorway for wheelchairs and pushchairs to park, where our staff will then be more than happy to serve customers from.
For health and safety reasons we cannot allow customers to be moving fixtures and fittings and stock around the shop, as they are not only expensive to replace if they get damaged, but could also cause an injury.
I trust this has cleared up any misunderstanding that you may have had.
Regards
For and on behalf of Paw Prince.
Monday, 24 October 2011
4) She doesn't want disability wheelchairs in her shop, so I've sent a Registered Letter about this shocking discrimination
After contacting the local CAB, about the Margate pet shop owner who is discriminating against my disabled daughter by obstructing her wheelchair access into and around her shop and has also told us that obstructions are deliberate, because she doesn't want disability wheelchairs in her shop, I talked to my daughter about taking this a little further and she agreed to me writing and sending a Registered Letter on her behalf, asking the pet shop owner for an explanation of her shocking discriminatory actions.
We are hoping that this letter will prompt this disgraceful shopkeeper, at the very least, to send my daughter an apology, but I doubt that any apology (even if it is forthcoming) will help my daughter get over the public humiliation that she has suffered.
This is a copy of the registered letter, sent on behalf of my daughter.
Last month I came into your Pet Shop called the Paw Prince and you told me I am not allowed in your shop in my wheelchair, even though every Saturday for the last two years, I have bought treats for my dog from your Margate town centre pet shop.
I cannot walk or use my right arm, so I have to shop in my powered wheelchair, but my Mum, who is also my carer, always has to move things out of the way of my chair because the access inside your shop is restricted by various obstacles such as cardboard adverts, baskets of sale items and bags of bird seed etc stacked on the floor making it difficult to choose what I want and then get to the counter to pay. However, last month, after paying for my purchases and on leaving the store you said to my Mum, "Stop moving things in my shop", my Mum replied that she "only moved the cardboard advert enough to allow my wheelchair to pass and that you should make your shop easier for disabled access and not leave things around to block floor space and obstruct wheelchair users" to which you replied, "I don't want people in wheelchairs coming into my shop"! . We said that we will never shop in your shop again and you replied "thats OK I don't want you in my shop in a wheelchair"!
We contacted the Equality & Human Rights Commission, They advised us that: Under Part 3 of the Equality Act, it is unlawful for anyone providing a service to the public in the U.K. to fail to make a reasonable adjustment without justification to the physical features of their premises if a disabled person finds it impossible or unreasonably difficult to access those premises.
You don't even need to make any alterations to your store, just to keep objects cleared off the floor, where they are a danger to able bodied shoppers too.
After receiving advise from the Equality & Human Rights Commission, we then returned to your pet shop and my Mum took some photos of your obstructed isles and quoted to you the Equality Act 2010 in regard to wheelchair accessibility and asked you to make the minor adjustments to allow access for me in my wheelchair. You replied that " you would rather serve me outside the shop than have my wheelchair come in and that you do not want any disabled persons in wheelchairs riding around your shop as the floor would not take the weight of a wheelchair and would collapse into the cellar below"!! We said, "If this is true, then she should place a weight restriction warning sign outside your shop ", then you became angry and told us to leave your shop and refused to discuss the issues with us any more.
I just want to be treated like any other able bodied shopper and have access to Margate town centre shops, the way I used to before I became disabled. I want to continue to shop in Margate and as Margate has THE most run down High Street in the country, Margate shops should welcome even disabled customers. There is strong competition from nearby Westwood Cross but your high street shop doesn't deserve the support and loyalty that my Mum, my Auntie and myself are trying to provide by shopping in Margate's high street every Saturday.
Because of my condition, my Mother and my Aunt are acting as my advocates as as they have already discussed these issues with you and you have continued to ignore us, we are explaining the issue to you again in this Registered letter. A copy of this letter is also being sent to the local Chamber of Commerce too.I feel you have breached my human rights, I also feel that I have a complaint on human rights grounds, and I would like a response from you to my complaint.
We are hoping that this letter will prompt this disgraceful shopkeeper, at the very least, to send my daughter an apology, but I doubt that any apology (even if it is forthcoming) will help my daughter get over the public humiliation that she has suffered.
This is a copy of the registered letter, sent on behalf of my daughter.
Last month I came into your Pet Shop called the Paw Prince and you told me I am not allowed in your shop in my wheelchair, even though every Saturday for the last two years, I have bought treats for my dog from your Margate town centre pet shop.
I cannot walk or use my right arm, so I have to shop in my powered wheelchair, but my Mum, who is also my carer, always has to move things out of the way of my chair because the access inside your shop is restricted by various obstacles such as cardboard adverts, baskets of sale items and bags of bird seed etc stacked on the floor making it difficult to choose what I want and then get to the counter to pay. However, last month, after paying for my purchases and on leaving the store you said to my Mum, "Stop moving things in my shop", my Mum replied that she "only moved the cardboard advert enough to allow my wheelchair to pass and that you should make your shop easier for disabled access and not leave things around to block floor space and obstruct wheelchair users" to which you replied, "I don't want people in wheelchairs coming into my shop"! . We said that we will never shop in your shop again and you replied "thats OK I don't want you in my shop in a wheelchair"!
We contacted the Equality & Human Rights Commission, They advised us that: Under Part 3 of the Equality Act, it is unlawful for anyone providing a service to the public in the U.K. to fail to make a reasonable adjustment without justification to the physical features of their premises if a disabled person finds it impossible or unreasonably difficult to access those premises.
You don't even need to make any alterations to your store, just to keep objects cleared off the floor, where they are a danger to able bodied shoppers too.
After receiving advise from the Equality & Human Rights Commission, we then returned to your pet shop and my Mum took some photos of your obstructed isles and quoted to you the Equality Act 2010 in regard to wheelchair accessibility and asked you to make the minor adjustments to allow access for me in my wheelchair. You replied that " you would rather serve me outside the shop than have my wheelchair come in and that you do not want any disabled persons in wheelchairs riding around your shop as the floor would not take the weight of a wheelchair and would collapse into the cellar below"!! We said, "If this is true, then she should place a weight restriction warning sign outside your shop ", then you became angry and told us to leave your shop and refused to discuss the issues with us any more.
I just want to be treated like any other able bodied shopper and have access to Margate town centre shops, the way I used to before I became disabled. I want to continue to shop in Margate and as Margate has THE most run down High Street in the country, Margate shops should welcome even disabled customers. There is strong competition from nearby Westwood Cross but your high street shop doesn't deserve the support and loyalty that my Mum, my Auntie and myself are trying to provide by shopping in Margate's high street every Saturday.
Because of my condition, my Mother and my Aunt are acting as my advocates as as they have already discussed these issues with you and you have continued to ignore us, we are explaining the issue to you again in this Registered letter. A copy of this letter is also being sent to the local Chamber of Commerce too.I feel you have breached my human rights, I also feel that I have a complaint on human rights grounds, and I would like a response from you to my complaint.
Thursday, 13 October 2011
3) Margate High Street's shops e.g. Paw Prince pet shop, doesn't deserve support and loyalty of local shoppers
Thanks for you kind words of support Nicky.
Yes you are correct it was Margate High Street that was recently reported, in fact Margate has THE most run down High Street in the country? The Paw Prince Pet shop doesn't even need to make any alterations to the store, they just need to keep objects cleared off the floor, where they are a danger to able bodied shoppers too. There is strong competition from nearby Westwood Cross but some of the shops that are left in the Margate High Street (not all the shops tho), don't deserve the support and loyalty that my Daughter, my Sister and myself are trying to provide by continuing to shop in Margate's high street every Saturday,
I will try to see if The British Legion would be able to advise us or assist your cause but I wouldn't hold my breath as I have contacted a charity called Headway 5 weeks ago and did not even receive a reply from them. I am also waiting for a reply from Yourable, I'm still amazed that the body that you would expect to help, The Equality & Human Rights Commission were as useful as a chocolate teapot!
Thanks for reading and commenting on my blog.
Chris
Yes you are correct it was Margate High Street that was recently reported, in fact Margate has THE most run down High Street in the country? The Paw Prince Pet shop doesn't even need to make any alterations to the store, they just need to keep objects cleared off the floor, where they are a danger to able bodied shoppers too. There is strong competition from nearby Westwood Cross but some of the shops that are left in the Margate High Street (not all the shops tho), don't deserve the support and loyalty that my Daughter, my Sister and myself are trying to provide by continuing to shop in Margate's high street every Saturday,
I will try to see if The British Legion would be able to advise us or assist your cause but I wouldn't hold my breath as I have contacted a charity called Headway 5 weeks ago and did not even receive a reply from them. I am also waiting for a reply from Yourable, I'm still amazed that the body that you would expect to help, The Equality & Human Rights Commission were as useful as a chocolate teapot!
Thanks for reading and commenting on my blog.
Chris
Friday, 23 September 2011
Chris's Blog - Good n Bad Disabled Access in Thanet Shops, Pubs and Restaurants.
Since my daughter was told by the shopkeeper of the Margate pet shop Paw Prince, that disabled wheelchair users were not wanted in her shop, it has brought to the forefront of my mind that some other services in the Thanet towns of Margate, Ramsgate and Broadstairs in Kent, have shown little or no interest in providing wheelchair access into their premises for my daughter or when inside she encounters any obstructions, they turned a blind eye to her difficulty.
Following a complaint about the actions of the Margate pet shop owner that I sent to the Equality & Human Rights Commission (EHRC), they emailed back to me a list of four choices that a service provider has when it comes to overcoming a physical feature on their premises as quoted in Part 3 of the Equality Act 2010.
The service provider can either: remove the feature altogether, alter it in some way, provide a means of avoiding it; or provide the service by an alternative method The EHRC also added that it is better for an organisation to look at removing or altering the physical feature or finding a way of avoiding it (such as replacing steps with a ramp or, if it is reasonable for it to do this, a lift).
I now have a better understanding of the UK law and how it is designed to "eliminate disability discrimination to ensure that everyone has a fair chance to participate in society", I am using my blog site to inform disabled people and their families and friends, about premises that in our experience, cause difficulties for the disabled. I'll try to describe our experiences (good and bad), in Thanet shops, pubs, restaurants etc. that too often fail to "make a reasonable adjustment without justification to the physical features of their premises" .
Following a complaint about the actions of the Margate pet shop owner that I sent to the Equality & Human Rights Commission (EHRC), they emailed back to me a list of four choices that a service provider has when it comes to overcoming a physical feature on their premises as quoted in Part 3 of the Equality Act 2010.
The service provider can either: remove the feature altogether, alter it in some way, provide a means of avoiding it; or provide the service by an alternative method The EHRC also added that it is better for an organisation to look at removing or altering the physical feature or finding a way of avoiding it (such as replacing steps with a ramp or, if it is reasonable for it to do this, a lift).
I now have a better understanding of the UK law and how it is designed to "eliminate disability discrimination to ensure that everyone has a fair chance to participate in society", I am using my blog site to inform disabled people and their families and friends, about premises that in our experience, cause difficulties for the disabled. I'll try to describe our experiences (good and bad), in Thanet shops, pubs, restaurants etc. that too often fail to "make a reasonable adjustment without justification to the physical features of their premises" .
- Paw Prince pet shop in Margate Kent, has been our worst experience of disability discrimination to date since my daughter's severe stroke a couple of years ago left her paralysed down her right side and a permanent wheelchair user, ... this shopkeeper said that she "does not want wheelchairs coming into her shop" ! But if you've read my previous blog (Tuesday, 30 August 2011) you will already know about this encounter.
- The Royal pub/restaurant at Harbour Parade in Ramsgate, caused an awkward experience for my daughter when she went to the Royal for lunch with my husband and myself. The weather was good so we would have been quite happy to sit outside and eat our meal but all the pavement tables were occupied, so we thought we could go inside to eat our lunch (all the tables inside were empty). There are two doors at the front, unfortunately both the doors have one or more steps up, so I popped into the Royal and asked a bartender if there was a disabled entrance, I was told that there wasn't one. I then asked for a wheelchair ramp to go over the steps, the bartender said she didn't know if they had any and proceeded to ask several other members of staff and the answer came back as ... "no", the Royal doesn't have a ramp for wheelchair access. I went outside where my daughter and husband were waiting and told them that we couldn't go in because of the wheelchair. Some male customers who were smoking outside wanted to try and help us by lifting my daughter in her powered wheelchair over the step, but as the wheelchair weighs 93kg, it was impossible and my daughter felt embarrassed with the attention, so we thanked the men for their help and decided to leave and take our custom elsewhere.
- The Turner Centre has level disabled access into the actual building and my daughter in her powered wheelchair, had no problem driving up the zig zag slope to the entrance but my husband who is also disabled and walks with the support of a stick, found the extremely long walk up the slope, very arduous and painful. However, my daughter's problem came before we reached the zig zag slope, when we drove into the car park at the rear of the museum we surprised to find a tiny car park just for disabled parking only. After waiting 25 minutes for a vacant parking space, we parked the car and proceeded with my daughter in her wheelchair towards the front of the Turner Centre, only to find that there was no dropped curb for wheelchair access onto the pavement from the purpose-built disabled car park, which meant that she had to drive her wheelchair along the middle of the car park access road, bypassing cars queueing at the red traffic light, she then had to turn left across the front of those cars, to find the dropped curb facing out towards the middle of the crossroads. A very dangerous place to be when the traffic lights change to green! When we eventually got into in the Turner Centre, we asked why there wasn't a dropped curb for wheelchairs to get onto the pavement directly from the disabled car park and were told that the dropped curb had been omitted during the building work, but there had been a wooden ramp placed at the curb for wheelchair access onto the pavement ..but it had been stolen!!
- The ASK restaurant at Westwood Cross has good level access for wheelchairs, the staff are happy to help with doors or misplaced chairs and in general they give a great service for disabled customers. Unfortunately, the disabled user's toilet has two very large bins standing on the floor space and leaves no room for turning a wheelchair.**. There are other establishments and not just in Thanet, where disabled toilets often double as store cupboards for broken chairs, buckets, caution-cones and other items of cleaning equipment, making the access and turning a wheelchair very tricky.
- The David Copperfield restaurant in Broadstairs near to Asda, gave us a very pleasant experience for lunching with excellent wheelchair access and the staff are very helpful in providing the most comfortable table available for wheelchair access and the disabled toilet access is good.***
- The Ambrette restaurant in Margate provides a wonderful experience for lunching with good wheelchair access and staff that go out of their way to provide the most comfortable table that they have available. The restaurant doors can be a little tricky for a wheelchair, but the staff have always been ready to help. Their disabled toilet is excellent with no obstructions and is a decent size for turning in a wheelchair.***
- Comfort Inn restaurant in Ramsgate has good disabled access into the restaurant and there is plenty of space for wheelchairs to move through the restaurant. The food is good value for money and there are wonderful views across the English Channel ..BUT there are NO disabled toilets at all! One of the four toilet cubicles has a right hand rail ... but it doesn't pull down as it is obstructed by the toilet roll holder! It is very difficult for a wheelchair user to access the toilet area and impossible for a wheelchair user to use the toilet if, on their own!
- Broadstairs Tandoori is Nepalese, Gurkha owned and run restaurant in Broadstairs town which has good flat access into the restaurant and the staff could not be more helpful to ensure that the wheelchair user is comfortable in their restaurant, even supplying wooden blocks to place under the table legs should extra height be required to allow the wheelchair to be positioned comfortably under the table. There is no disabled toilet, however, the toilet is easily accessed in a wheelchair but as there is no turning space, you have to reverse out. The food is excellent and reasonably priced. ***
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